How to Customize Google Ads Conversion Tracking for Better Insights
Author: Michelle Morgan
Last Updated: July 12, 2024 | Google Ads
Conversion tracking is a very important part of seeing success in Google Ads. Fortunately, and unfortunately, conversion tracking options have gotten more complex over the last few years. That means while you have lots of options to customize your conversion tracking, you also have many opportunities to make mistakes that could cause your campaign tracking to be accurate.
In this article, I’m going to walk you through how you can organize the conversion tracking settings in Google Ads to make sure that you’re counting all the conversions that you want to optimize for while also seeing insights into other key actions for your campaigns without having false performance indicators.
How to customize Google Ads conversion tracking
Follow these steps to customize Google Ads conversion tracking so you can better understand how your campaigns are performing.
1. Understand Google’s conversion tracking structure
The first thing I want to do is talk about the organization of the Summary page in the Conversion Manager. As you can see in the screenshot above, there are different organization levels, depending on which portion of the conversion tab you’re looking at. There are three boxes with labels of Submit lead form, Sign-up, and Phone call lead. Each of these boxes is called a conversion category. Those I have outlined in an orange box.
Categories house the individual conversion actions. I have these outlined in green in the Submit lead form category. Conversion action must be aligned with conversion categories to help organize your conversion tracking.
Each time you create a new conversion action, you get to select which category you want the new conversion to be aligned with. Always choose the one that best aligns with your overall categories, but don’t worry if you decide to change things up later. Conversion categories can be reassigned for existing conversion actions.
Now that we have the general structure out of the way, let’s start talking about the nitty-gritty details of what you can do on the conversion manager page to ensure your campaigns are optimizing for the goals you want.
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2. Set up Primary vs. Secondary conversions
The first detail I want to cover is for each conversion action, and it determines whether a conversion action will actually be counted in the Conversions column or not. Now that might sound a little confusing, but don’t forget, there’s an All Conversions column as well. This is where Primary vs. Secondary conversion actions come into play.
In the screenshot below, you can see that all three conversion actions we have in the Submit lead form category are Primary conversions. That means their conversions will be tracked in the Conversion column.
If I were to click on the first conversion action and then click Edit settings…
I could then open the Action Optimization dropdown and adjust this conversion action to be a Secondary action. The blue box on this page tells us why that’s important.
Conversion actions that are set to Secondary are not used in the Conversions column and will not be optimized for. That means anything labeled as a Secondary conversion action will not impact bidding strategies that are trying to improve conversions. Target CPA, Max Conversions, Target ROAS, and Maximize Conversion Value are all bidding strategies that work to drive as strong of performance as possible for the conversions that are prioritized.
Here’s the point to take away: Only include conversion actions as Primary Conversions that you want to count in the Conversion column and that you want automated bidding to optimize for. These should be your lead form submissions, phone calls, content downloads, etc. Too many accounts I audit have regular landing page or time on site goals as Primary conversions when they should be Secondary to these other goals. If those are the only actions you have to work with, then okay. But if you have anything beyond a page view, I would highly suggest you make sure you’re only including the main goals as Primary actions. (Here are some more conversion tracking mistakes to avoid!)
3. Organize conversions into categories
While it might not seem like a big deal and there are some workarounds, I find it’s much easier to manage my Google Ads accounts when my conversion categories actually make sense. We’ll discuss why later, but for now, this is my PSA.
Here are the conversion categories Google has by default:
- Purchase
- Add to Cart
- Begin Checkout
- Subscribe
- Contact
- Submit Lead Form
- Book Appointment
- Sign-Up
- Request Quote
- Get Directions
- Outbound Click
- Page View
- Other
There are a ton to work with, and keeping your conversion actions in clean categories can be really useful when setting up campaigns.
If you don’t see a category that fits, you can create a Custom Goal that allows you to basically name your own category for whatever makes sense.
Just remember, conversion actions can only go in one conversion category. For example, if I click on the three gray dots next to our main conversion action, I can then Change to another conversion goal, then I have to select which category I want to move it to. The organization itself just needs to make sense to you because of the section we’re going to talk about next.
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4. Check of update account default goals
You may have noticed the little gray text next to the conversion category name in the image above: Account-default goal.
If I hover over that text, we see that default goals are used for all campaign optimization. There’s a caveat coming for this later, but for now, let’s assume this is accurate.
This means that every new campaign you create in Google will automatically count all Primary conversion actions in your Account Default Goal categories as conversions.
So for this account, that means the three goals in the Submit Lead Form, the All Thank You Pages in Sign Up, and Call Clicks from Ads in Phone Call Lead will all be included in the Conversion column and optimized for in that campaign.
If you want to change which goals are account defaults, all you have to do is click the Edit Goal button on the far right, then you can choose the option to not use that category as an account goal. Easy peasy.
You’ll also see from this page you can easily change a conversion action’s optimization from Primary to Secondary or vice versa without the more detailed steps I mentioned above.